Professional Live Chat Software provides full-featured, fast, reliable and real-time interaction between your website's executives and online customers and visitors. Whether your need is customer attention, customer service or corporate communication, online live chat utility is the ideal chat solution for various websites. It works efficiently and proves to be best alternate to provide live support to the customers using costly phone services. The Live chat software comprises various features that makes it powerful and professional communication utility.
Features:
Real Time Chat
Allow real time chat interaction between website customer care executives and website visitors.
Benefits: Reduced waiting time and provide immediate response to the user queries.
Multiple Chat Interaction
Multi-operator can easily assist the multi-customers and visitors simultaneously at the same time.
Benefits: No query or question will ever go unanswered.
Customizable Interface
Facility to customize chat buttons for more integrated look on your website.
Benefits: Attractive user interface.
Push URL
Facilitate operators to send pre-defined website URLs to the customers for better and advance communication.
Benefits: Saves time as visitors can view web pages specified by the support agent without typing the URL link.
Operator to Operator Chat
Customer support executives can also interact with each other during the online chatting with customers.
Benefits: Provide quick solution of the queries in less time and without requiring the transfer of call to another support agent.
Sound and Visual Notifications
The support agents will be notified through a popup window with a sound beep whenever a visitor request for chat.
Benefits: Notification ensures that the call will never be missed.
Canned Response
The support executive has the facility of selecting and sending the saved messages used frequently while communicating with the visitor.
Benefits: Makes the conversation quick and successful.
Chat Transfer
Provide facility to transfer chat from one operator to another operator anytime in between chat communication.
Benefits: Helps in solving customer multiple queries at single instant.
Offline Messages
The visitor will have the facility to send offline messages to the website support agents when not available online.
Benefits: Visitors can leave messages and operator will answer the query later.
Integrated Web Browsing
Quick and easy integrated web browser is provided within the chat software to help agents in providing assistance to the visitors.
Benefits: Quick response time and specific user's assistance.
Email Transcripts of Live Chat Sessions
Facilitate to send live chat script to visitors on their specified email address.
Benefits: Transcripts are helpful in future to guide visitor when required.
Chat History
Provide a history tab that shows all your chat history details including the chat time and date along with visitor's detailed information and text chat transcript. Provide backup and restore facility of chat conversation at user specified location.
Benefits: Chat transcripts can be made useful in future for viewing the type of questions asked by the visitors, thereby assisting them perfectly in the future.
Easy to Setup and Use
No extra plug-inns or DLLs required operating the software.
Benefits: Ready to use with easy and quick installation.
Visitor Information System
Provide visitor detailed information including Visitor IP, Visitor Name, Browser, Arrival Time and Date, Department and Current Page.
Benefits: Fraudulent visitors can be tracked easily.
Live Support in Multi-Department
The administrator can easily add or delete as many department as needed and operator with option of selecting either all departments or selected.
Benefits: Improves customer satisfaction by guiding in accurate manner.
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