Using Live chat software on the website gives your visitors great comfort in solving their queries in real time. Live support software is suitable for small to large size organizations that allows web site visitors or online customers to connect with company representatives and have their queries answered instantly.
The visitor clicks the chat button and a visitor form will appear. After sending the detailed filled form, the visitor will be connected to the website support agents for online interaction. Visitor will put a query for taking assistance. The query will pass through live chat software's available on-line operator who responds to the query hence providing real time support to the visitor. Operators can respond to multiple enquiries simultaneously, thereby satisfying customer needs and utilizing your support team to the fullest.
Following diagram will clear the whole process of Live Chat Software: