Live chat software is an affordable solution that helps you to create a live connection between your visitors and your company for live help, live support, visitor tracking, and proactive sales support for your web site. The software allows Companies to communicate, or chat, in real time with visitors. This online web based chatting utility allows your web site visitors to connect to your company representatives and have their queries and doubts answered instantly by clicking on a chat button embedded on your web site.
Following illustration will explain how live chat software organizes the co-ordination between customers and website support agents for assistance. Without any extra software and hardware, the website operator can easily provide live help from any computer.
Steps for setting up Live Chat Software on your website:
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Download Live Chat Software |
Live chat software is the easiest online communication utility and can be easily downloaded from our website without requiring any additional plug-ins, hardware or software. Click here to download the live chat software.
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Register Account |
Once the Live chat software is installed on your computer, the administrator will have to register for an account. Fill the Account Registration Form and acquire the admin login and password useful for online communication.
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Place your HTML Code |
After registering for Admin Account, a Registration Mail is sent to Administrator's specified e-mail id from where the Administrator will get the Login ID and password of the account. The Registration Mail also contains a small piece of HTML script used to provide Chat link of Live Chat Software to be placed on your website. Wherever you place the HTML code within your website's code, the chat link will appear at the same place on your website.
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Start Chatting with your Website's Customers |
After completion of all above steps, the chat link will be embedded in your website. The visitors and the customers will view chat link through which they can easily interact with the website's customer care executives for easiest live chat solution. Once the visitor become online, it's full information will be fetched that includes Visitor name, Department, IP address, Host name, arrival time, company name etc.
Online Chatting
Whenever the website's operators are online and the visitor clicks the chat link, then a window will appear on the visitor's side and used as the visitor interface. After filling the required fields of the form, the operator and visitor chat interaction will begin in a smooth way.
Offline Messaging
Some rare instances may occur when live chat operator assistance is not available. In this case the customer or visitor will have the option of leaving a message for the site operators. An offline message form will appear through which the visitor can send offline messages to the operators.
Software Process
Using live chat software on the website gives your visitors great comfort in solving their queries in real time. Live support software is suitable for small to large size organizations that allows web site visitors or online customers to connect with company representatives and have their queries answered instantly.
The visitor clicks the chat button and a visitor form will appear. After sending the detailed filled form, the visitor will be connected to the website support agents for online interaction. Visitor will put a query for taking assistance. The query will pass through live chat software's available on-line operator who responds to the query hence providing real time support to the visitor. Operators can respond to multiple enquiries simultaneously, thereby satisfying customer needs and utilizing your support team to the fullest.
Following diagram will clear the whole process of Live Chat Software
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